At Fablegrip, we strive to ensure your orders are processed and delivered quickly and securely. Below you will find detailed information regarding our delivery area, estimated delivery times, and tracking.
1. Delivery Area
We currently deliver to the following regions: Worldwide
If you do not find your country/region on the list during checkout, it means we do not currently offer shipping to that region.
2. Order Processing Time
Orders are typically processed within 1–3 business days.
During periods of high demand (such as promotions, holidays, or seasonal sales), processing times may be longer.
3. Estimated Delivery Time
Estimated delivery time depends on the delivery location and the selected shipping method:
Standard delivery: 7–15 business days
Note: The times above are estimates only. Actual delivery times may vary depending on the carrier, logistics conditions, and customs clearance procedures (if applicable).
4. Shipping Costs
Shipping costs will be displayed during checkout. The exact amount depends on:
The order value,
The weight and dimensions of the shipment,
The shipping country/region,
The selected shipping method.
We may offer free shipping for orders exceeding a certain amount; if such an offer is available, the relevant information will be displayed on the website or in your shopping cart.
5. Tracking
Once your order has been shipped, you will receive an email containing a tracking number (if applicable). You can track the status of your shipment using the link provided on the carrier's website or in the email notification.
6. Customs and taxes
Depending on the regulations of the destination country or region, your order may be subject to customs duties or import taxes. These charges are levied by customs authorities and are typically the responsibility of the buyer.
7. Incorrect delivery address
Please double-check your address details before placing an order.
NovaMart is not responsible for:
Delivery delays caused by incorrect address details,
Failed delivery due to incomplete information.
If your package is returned due to an incorrect address, we may charge an additional fee for re-shipment.
8. Delivery delays
Delivery times may be extended due to factors beyond our control, such as:
Carrier delays,
Weather conditions,
Holidays and peak shopping periods,
Customs clearance procedures,
Unforeseen circumstances.
We ask for your patience in such cases—we will gladly assist you in contacting the carrier if necessary.
9. Undelivered goods / Lost orders
If your package does not arrive by the expected date, please contact us at:
📩 fablegrip2026@gmail.com
Please provide:
Your order number,
The email address used to place the order.
We will check the shipment status and propose the best solution (e.g., re-shipment or a refund, depending on the specific circumstances). 10. Damaged goods
If your order arrives damaged, please contact us within 48 hours of delivery.
Please provide:
Order number,
Photo of the damaged product,
Photo of the packaging (if possible).
We will make every effort to arrange a replacement or a refund as quickly as possible. 11. Contact details
For questions regarding delivery, please contact us at:
📩 fablegrip2026@gmail.com